Frequently asked questions

This is a short list of our most frequently asked questions. 
If you have any further questions not answered here, please contact us via the contact link www.onfitnessmag.com/contact

 
 

When will my Print Subscription start?

Please allow up to 6-10 weeks for your new print subscription to be entered into the database, after which your new subscription will begin with the very next issue published. If you would like your print subscription to start with the current issue, you can do so for a charge; select the option box to start with the current issue on the checkout page. If you did not/do not buy the current issue with your subscription purchase, you can buy a copy from our back issues store Back Issues Store

 

Can I start my subscription with a back issue?

No, but, back issues can be purchased separately from our back issues store Back Issues Store

 

I need to change the mailing address for my Print Subscription

Please inform us as soon as possible that you are moving.
You can update your mailing address through your account in the subscriber portal: https://onfitnessweb.xsubscribe.com/login/?redirect_to=/members/
or submit your new mailing address through the contact link Contact

 

How do I renew my subscription?

If you are a current subscriber and you purchased your subscription through our website, you can renew your subscription through our subscriber portal. If you have forgotten your password click on the 'Forgot Password' button. If you have forgotten your username send us a message through the CONTACT link. 
You can also renew by mailing a check or money order for the full amount of the required subscription renewal term.
Mail to: OnFitness Magazine, PO BOX 271, KAHUKU HI 96731

 

How do I access the subscriber portal?

Sign in to your account via our subscriber portal: https://onfitnessweb.xsubscribe.com/subscribe/

 

How do I renew my subscription through the Subscriber Portal?

  1. Sign in to your account via our subscriber portal:  https://onfitnessweb.xsubscribe.com/subscribe/
  2. Select the ‘Manage Subscription’ tab
  3. Select the yellow ‘Extend subscription’ button
  4. Continue through the renewal process – this will update and extend your current subscription account.
 

How do I disable auto-billing (auto-renew) for my subscription?

  1. Sign in to your account via our subscriber portal:  https://onfitnessweb.xsubscribe.com/subscribe/
  2. Select the ‘Manage Subscription’ tab
  3. Select the yellow ‘Stop Auto-Billing’ button
  4. This will stop the auto-billing of your subscription
 

How do I update my credit card details through the subscriber portal?

  1. Sign in to your account via our subscriber portal: https://onfitnessweb.xsubscribe.com/subscribe/
  2. Select the ‘My Payment Method’ tab
  3. Select the ‘Add New Credit Card’ tab
  4. Enter your card details and select save
 

Can I pay for my subscription with a check?

Yes, you can pay with a check or money order made payable to OnFitness Magazine. Mail your payment for the full amount to:

OnFitness Magazine
PO BOX 271
KAHUKU HI 96731

 

How do I access my OnFitness digital subscription?

OnFitness Digital is accessed through the OnFitness Magazine mobile app. You need to download the OnFitness Magazine app onto your mobile device. You can download the app here MOBILE APP

 

I can't view the current issue in the OnFitness Magazine APP

If you have a current subscription and you are incorrectly seeing the option, "buy issue" Please try the following:
Purchased subscription through OnFitness: Log out of the OnFitness Magazine app>restart your device>log back into the APP using your account details. 
iTunes subscriber: Restore purchases if you subscribed through iTunes. 
Google Play: Restore purchases if you subscribed through Google Play

This should give you access to the latest issue of OnFitness (if your subscription is current). If you continue to have difficulties, please delete and reinstall the app and retry the above steps.

 

I purchased a subscription through iTunes, how do I check my subscription details?

Here is the direct link for Apple support for subscriptions: 
https://support.apple.com/en-us/ht202039
This page shows you how to view your iTunes subscriptions to see if they are still active or if they have expired.

*Please Note: When you purchase a subscription through your iTunes account it is connected to the Apple ID that you purchased your subscription with. If you have changed your Apple ID and purchase a new subscription through a new account you will not be able to view the previous subscription issues from the old ID, you would have to sign out and sign back in with the old iTunes ID

 

How can I advertise my brand with OnFitness Magazine?

Promote your brand with premium placements and sponsorship opportunities across our web & print platforms.
For further information visit https://onfitnessmag.com/advertise/